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Important —– Damage Policy
All products are carefully packaged to prevent damage during shipping. However, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver’s presence.
The buyer must retain all cartons, packing materials, and damaged products for the carrier’s damage inspector to inspect. Do not refuse the shipment or return it without approval, because the buyer’s right to make a damage claim may be denied. Discovery of damages after a clear delivery becomes the responsibility of the customer.
All damages must be notified to carrier and TansoWerkz within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. TansoWerkz, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.
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